Refund policy

Shipping locations

We ship only within the United States. We do not offer international shipping, including shipping to the European Union.

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To qualify, your item must be in the same condition you received it: unworn or unused, with any original tags, and in its original packaging. A receipt or proof of purchase is required.

To request a return, email forgedbyashco@gmail.com. If approved, we will provide a return shipping label, the return address, and instructions for sending your package.

Items returned without prior approval will not be accepted. Please do not send your item back before receiving our instructions.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at forgedbyashco@gmail.com with your order number, a description of the issue, and clear photos so we can evaluate the problem and help resolve it.

Non-returnable items

We do not accept returns on:

  • Custom, personalized, or special-order products.

  • Perishable goods, such as food, flowers, or plants.

  • Personal care goods, such as beauty products.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards, except where required by law.

If a non-returnable item arrives damaged, defective, or incorrect, please contact us so we can review the issue. These exclusions do not limit any rights you may have under applicable law.

If you are unsure whether an item qualifies for a return, contact us before purchasing.

Exchanges

To exchange an eligible item, request a return first. Once your return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at forgedbyashco@gmail.com.

Questions

For questions about returns or refunds, email forgedbyashco@gmail.com.